INFORMATION TECHNOLOGY ALIGNMENT

For today’s academic enterprise to succeed, it is becoming increasingly important that organizational strategy and the information technology (IT) strategy are moving in the same direction. If they are at odds, the risk of failure – of meeting teaching, learning and research goals as well as optimizing core service performance – increases dramatically. With the financial and human resources invested in IT continuing to rise, its vital that IT is used as a strategic resource to contribute towards the achievement of enterprise objectives.

 

Ensuring IT alignment involves an examination of the fit between an organization’s information technology function and its overall objectives. Optimally, there will be a demonstrable positive relationship between IT and accepted performance measures. In other words, information technology and the IT organization are recognized contributors to overall enterprise success.

 

We believe there are two primary contributors to successful alignment between enterprise and IT strategy.

First is efficient and effective operational processes. For the most part, an organization’s processes sit between IT and enterprise strategy. If adequate processes are not in place, then tight alignment between information technology and enterprise strategy will be difficult to achieve.

Second is the scope, competencies, and governance of the IT organization. In addition to end-user support, IT organizations plan for, research, and pilot new technologies, support software and hardware implementation and installation, and maintain software and hardware including security, backup and system administration for file, print, mail and web servers. The IT organization must have processes, practices and procedures that scale to meet the requirements and expectations of the enterprise strategy.

Our practice helps our clients meet today's challenges with a tightly aligned, proactive, business-focused IT organization. The types of work we do with clients includes:

Updating IT strategies
Increasing IT efficiency, effectiveness, and performance

Rationalize, redesigning, and improving core IT processes and skills


 
Sample Client Initiatives:
   
We helped one client create an IT service framework in order to improve consistency of IT services and deliver services more economically
We helped one client develop a strategy and plan for developing a system to automate the various stages of the academic recruitment and review processes

 

 

 

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